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How gaduntoto Protects Your Personal Data

Your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled under a clear, enforceable privacy framework we maintain…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyNo third-party data salesData deletion on request24/7 privacy support channel
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gaduntoto How gaduntoto Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of what we hold, or need to report a concern about…

Live Chat Access live chat directly from your gaduntoto account dashboard at any hour.
Email Privacy Request Send a formal data-access, correction or deletion request to our dedicated privacy email address.
Account Settings Portal Log into your account, navigate to Settings, then Privacy Controls to review stored data…
DATA HANDLING PRACTICES

Six Ways We Keep Your Data Safe

Data security on gaduntoto is not a single checkbox — it is a set of layered practices covering how data enters our systems, how long it stays, who…

TLS Encryption in Transit

Every data packet between your device and our servers — including DANA and QRIS payment confirmations — travels over TLS…

Cookie Consent Control

We use session cookies for login continuity and analytics cookies to improve the lobby experience.

Account Verification Security

Identity data submitted during account verification — such as national ID scans — is stored in an isolated, access-controlled environment…

Payment Record Retention

Transaction records for GoPay, OVO, DANA and QRIS deposits and withdrawals are retained for the period required by applicable financial…

Third-Party Data Sharing Limits

We share data with payment processors — such as the rail operators behind DANA and GoPay — only to the…

Data Subject Request Process

You can request to access, correct, port or delete the personal data we hold at any time.

Your Privacy Questions, Clearly Answered

Below are the questions we receive most often about how gaduntoto collects, uses and protects personal data. If your question is not covered here, reach our privacy team via live chat — available around the clock — or submit a written request through your account settings.

We collect your name, email address, mobile number, date of birth and the payment method you register — such as DANA or OVO. During identity verification we may request a national ID document, which is stored separately from your account activity data.

Payment data passes through encrypted channels using TLS 1.2 or higher. We share only the minimum data required with the payment rail operator to complete your deposit or withdrawal, and we do not store your full wallet credentials on our servers.

Yes. Submit a data-access request through live chat or your account's Privacy Controls section. We compile and deliver a structured record of your stored data within 48 business hours of confirming your identity.

We retain account data for as long as your account remains active and for a further period as required under applicable regulations. Payment records — including QRIS and bank transfer logs — are held for the minimum legally required period, then deleted securely.

We do not sell or rent your personal data. Data is shared only with payment processors — such as the rails behind OVO and GoPay — and only to complete your transaction. No data is passed to advertising networks or marketing brokers.

Contact our privacy team via live chat or email with a deletion request. We will confirm the request, process account closure and initiate data removal within the timeframes allowed by local law. Some financial records must be retained for regulatory periods regardless of request.

Clearing cookies logs you out of your current session. Functional cookies restart on your next visit and require fresh consent for analytics. Your account data itself remains intact on our servers — only local session tokens are cleared from your device.

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